Shipping Policy

Last Updated: July 2026

At PresentsySoul, we carefully pack every order to ensure that your products reach you safely and securely.

1. Shipping Availability

We currently deliver orders within India.

International shipping is currently not available.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

During sales, festivals, special offers or high-demand periods, processing may take additional time.

3. Delivery Time

After dispatch, delivery usually takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may vary due to:

• Customer location

• Courier operations

• Weather conditions

• Public holidays

• Festivals and peak shopping periods

• Unforeseen logistical delays

Delivery estimates are not guaranteed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the order value, delivery location and applicable offers.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.

You may use the tracking information to monitor your shipment.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery details, including:

• Full name

• Complete shipping address

• Correct PIN code

• Valid mobile number

PresentsySoul is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

The courier partner may make delivery attempts according to its operational process.

If an order is returned to the seller due to:

• Customer unavailability

• Incorrect address

• Incorrect phone number

• Refusal to accept the shipment

• Failure to respond to delivery attempts

additional shipping or re-dispatch charges may apply, where applicable.

8. Delayed or Lost Shipments

If your order is delayed, please contact us with your Order ID.

We will assist in coordinating with the relevant delivery or logistics partner.

Delivery investigations may take time depending on the courier partner's process.

9. Damaged Package

If the package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

Please retain the original packaging until the matter has been reviewed.

10. No Return & No Refund

 

PresentsySoul generally does not offer returns or refunds.

For genuine concerns involving a product that is damaged, defective or different from the product ordered, please contact us for verification.

Any resolution is subject to verification and applicable policies.

11. Contact Us

For shipping-related questions, please contact:

PresentsySoul
A Unit of Raj Fusion

📞 Phone: 9472841501
📧 Email: presentsoul@gmail.com

The Art of Thoughtful Giving